Collection of Personal Data
Your personal data will be collected from you (i) when you use the HKeToll, (ii) in the communications between you and our staff or customer service hotlines provided by Toll Service Provider (“TSP’) under HKeToll, (iii) through the forms you may completed and submit for the services provided by TSP under HKeToll from time to time and (iv) by means of the website and mobile applications maintained for HKeToll.
It is obligatory for you to supply the personal data as required from time to time. If you do not wish to provide such information, we will not be able to process your application and will not be able to provide the required service to you.
Personal data will also be collected by us from time to time after your application for services has been accepted through our supply of services to you and through our dealings and transactions with you. Furthermore, when your vehicle regardless affixed with the Toll Tag or without the Toll Tag passes through our toll points and other specific locations that have implemented with HKeToll, the data stored in your toll tag, the vehicle registration mark and the relevant time of passage will also be collected by us through our system provided under HKeToll.
We will also record by camera the vehicle passage (including the licence plate of such vehicle) through toll points at control area and government tolled tunnels that have implemented with HKeToll. Furthermore, telephone calls between you and our customer service hotlines or staff and other communications between you and our staff may be recorded.
We will also use your data collected from Transport Department for the purposes of processing of your application for Vehicle Tag, issuance of toll payment notification to you and execution of its statutory duties in traffic and transport matters.