This statement applies to all personal data as defined in the Personal Data (Privacy) Ordinance (“the Ordinance”) which Transport Department of the Government of the Hong Kong Special Administrative Region of the People’s Republic of China and Toll Service Provider (“TSP”) may collect from you.
Collection of Personal Data
Your personal data will be collected from you (i) when you use the HKeToll, (ii) in the communications between you and our staff or customer service hotlines provided by Toll Service Provider (“TSP’) under HKeToll, (iii) through the forms you may completed and submit for the services provided by TSP under HKeToll from time to time and (iv) by means of the website and mobile applications maintained for HKeToll.
It is obligatory for you to supply the personal data as required from time to time. If you do not wish to provide such information, we will not be able to process your application and will not be able to provide the required service to you.
Personal data will also be collected by us from time to time after your application for services has been accepted through our supply of services to you and through our dealings and transactions with you. Furthermore, when your vehicle regardless affixed with the Toll Tag or without the Toll Tag passes through our toll points and other specific locations that have implemented with HKeToll, the data stored in your toll tag, the vehicle registration mark and the relevant time of passage will also be collected by us through our system provided under HKeToll.
We will also record by camera the vehicle passage (including the licence plate of such vehicle) through toll points at control area and government tolled tunnels that have implemented with HKeToll. Furthermore, telephone calls between you and our customer service hotlines or staff and other communications between you and our staff may be recorded.
We will also use your data collected from Transport Department for the purposes of processing of your application for Vehicle Tag, issuance of toll payment notification to you and execution of its statutory duties in traffic and transport matters.
Use of Data
Your personal data may be used for the following purposes:
processing your applications to, operating and managing the HKeToll services (including but not limited to processing your application for Toll Tag, your registration of the HKeToll Account, set-up of payment means for settlement of toll and top-up of designated stored value account, redemption of designated stored value account, termination of HKeToll Account, dispute and refund of tolls, transactions, notifications, reminder for unpaid Tolls and Surcharge, etc.) and such other services of TSP which you may subscribe from time to time;
handling and following up your enquiries, suggestions, and complaints;
investigation of the dispute transactions, non-settlement of toll transactions;
inspection of the Toll Tags;
conducting service surveys to better understand your characteristics to improve and enhance our services to you and to design and develop new services for you;
enforcement actions;
prevention or detection of crime;
communicating with you;
research or survey and as data for planning for transport or toll related services, e.g. real time traffic information system; journey time information system; speed map panel, operated by us and other Government contractor provided that all data to be provided to third parties for these purposes will be masked so it cannot be traced back to you or be used to identify you.
Furthermore, recordings of telephone conversations between you and our customer service hotlines or staff may be used for quality control, staff appraisal, and training.
Transfer of Data
Your personal data collected by us will be kept confidential and other than the parties as set out below will not be disclosed by us to any other third party. Your personal data will be disclosed to the following parties:
any actual or proposed assignee of our operation of providing the services to which you have subscribed;
any person to whom we are compelled to make disclosure under the requirements of any applicable law;
any person with your express consent;
any data processor (e.g. printer, production house or providers of mailing services) engaged by us to process or handle personal data on our behalf;
any agents or contractors who provide administrative, customer service hotlines, telecommunications, computer, payment, data processing or other services to us in connection with the operation of HKeToll on our behalf;
relevant Government departments, bureaux and relevant organizations for the aforementioned purposes under Use of Data and the activities relating to traffic and transport matters;
transaction records and evidence records including image and footage of your vehicle (including the licence plate of such vehicle) passing through toll points of control area and government tolled tunnels that have implemented with may be passed to the relevant toll road or tunnel operator or related Government body for the purpose of dealing with disputed / non-settled / toll transactions, inspection of Toll Tag and for law enforcement action.
Rights of Access and Correction to Data Collected
You have a right of access and correction with respect to personal data as provided for in sections 18 and 22 and principle 6 of Schedule 1 of the Personal Data (Privacy) Ordinance.
If you wish to exercise those rights, please contact our Data Protection Officer by email at; by fax at (852) 3704 7445 and / or by post to Flat A, 22/F, Tower A, Billion Centre, 1 Wang Kwong Road, Kowloon Bay, Kowloon, Hong Kong or by telephone on 3853 7333.
Data Security
All your personal data in our possession are accessible only to our authorized employees and contractors. We have also employed advance technology to ensure that data about you cannot be accessed by unauthorized persons.
Contact Person
If you have any question on this statement or our policy on collection and use of your personal data, please contact our Data Protection Officer referred to above. We may from time to time amend this statement and the latest statement will be posted at our website at
Regarding the “Transport Department Statement of Policies and Practices in relation to Personal Data”, please refer to the following link for details:
This policy explains how cookies are used by Toll Service Provider (“TSP”, “we”, “us” or“our”). By using our websites and Apps, you agree to the use of cookies as outlined in this policy. Cookies can be disabled by you on your devices, however you may not be able to access all parts of our websites and Apps.
What are cookies?
Cookies are small text files that are sent to and stored on your device by your browser when you visit internet websites and Apps. They are useful for the operator of internet websites and Apps in tracking user’s browsing activity (such as clicking particular button, logging in, and which pages were visited by the user in the past) and remembering information entered into forms fields such as names, addresses and passwords.
TSP use of cookies
We will not collect and store any personal identifiable information of you and your password using cookies.
We may collect anonymous information from you when you visit our websites and Apps through the use of cookies to help make our website and Apps better for those who visit it regularly.
If you leave a secure session open when logged in to our websites and Apps, we may use cookies to enhance your security by prompting you to end, and/or automatically ending, your secure session.
Cookies help us to:
recognize your device when you visit our websites and Apps so that we can improve the user experiences of our websites and Apps on different devices;
improve our websites and Apps by recording your preference, visit history and gathering user statistics;
deliver personalized content to you based on information of your past visits to our websites and Apps;
evaluate the effectiveness of our online marketing and advertising campaigns.
We may also work with third parties social media companies such as Google and Facebook to research certain usage on our website and Apps. Cookies may be placed on your device by us or by third parties on our behalf, such as Google and Facebook. They may use cookies to collect information from you according to their user agreement and provide us with anonymous and aggregated information such as user demographics, behavior and usage patterns on our website and Apps.
For more information on use of cookies by Google and Facebook, please refer to:
“How Google uses data when you use our partners' sites or apps”,
“Facebook Workplace Cookies Policy”,
Controlling your cookies settings
Most web browsers accept cookies automatically. If you do not wish to accept cookies from us, you can choose to disable or erase cookies from the setting on your browser. Please refer to your browser’s 'help' function for details. Blocking all cookies may affect the proper functioning of certain features on our websites and Apps.
The provisions of the above statement shall prevail if there is any inconsistency between any provision of the above and any provision set out in any terms and conditions for any service of us. In the event of any inconsistency between the Chinese version and the English version of these Terms, the English version shall prevail.